At Pratt Insurance Agency, we exceed expectations.
A culture of doing the right things.
Anyone can promise great service, but not everyone can deliver it. At Pratt Insurance Agency, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.
“Great price and friendly agents.”Richard G.
“They are always willing to help when I call and provide timely feedback on my questions.”E. K.
“Customer service is excellent, everyone is always pleasant and helpful, and information is given in a timely manner.”Kerry Y.
“Best agency in the country!”Barbara J.
“Best agency around! Everyone there is friendly and helpful. Deb Faulkner has been our agent for years and is always so kind and patient in explaining things to me. She always helps me figure out the best coverage for our needs in both home and auto.”Donna A.
“Pleasant experience and most importantly they are honest people who are looking out for their customers and prospects' best interest.”Jay S.
“Lisa was incredible! She knows her stuff and helped me with combining my home and auto.”Ann W.
“Great customer service. 👍”Wendy G.
“The office location was in a convenient location from where I live with plenty of parking space. Our agent was knowledgeable, professional, and welcoming. She explained everything with ease not leaving anything to chance. When working via email and phone calls before my office visit, the employee would respond in a timely fashion and answered all my questions. After doing business, our agent reached out to make sure I was satisfied. So far, I am highly satisfied.”Barbie V.
“I am super happy with the customer service this office provided every time I’ve had issues.”Amanda B.
“Kudos to Pratt Insurance Agency for having knowledgeable, friendly staff on hand to answer questions and help with issues. Deb and Lisa are both great!”Sherrie M.
“I always have an excellent response whenever I call Pratt Agency with a question. I appreciate their excellent customer service.”Trish H.
“My agent Donna is the best. She is articulate, caring, and most of all she understands the financial frustrations we all face. She is #1 in my book!”Bonnaline W.
“Prompt and courteous service by the CSR that took our change. It made the whole process very easy!”Michael M.
“Every time I call the office with questions/concerns, your staff is able to help me right away! Very convenient, easy to reach.”Diane M.
“The communication provided by our Pratt Insurance representative (Deb Faulkner) is excellent. The agents are extremely knowledgeable and understand how to mitigate risk. Plus, the follow-through from the agent is done in a timely manner.”Mike K.
“I have been with Erie Insurance and Andy Pratt as my agent for a year now and have nothing but great things to say. Fast response to calls and emails. All of the (few) issues have been resolved quickly, and just great to deal with overall.”Aperture A.
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